Körber Supply Chain Software Next Gen WMS
Körber Supply Chain Software Next Gen WMS
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Role
Role
Director of Experience Design
Project Management & Planning, User Flow & Design Review, Cross Team Stakeholder Management, Team Leadership (Research, Platform UX and WMS UX)
Project Status
Project Status
Ongoing
Project Start
Project Start
Q4 2023
Project Overview
Project Overview
Context
Context
As a result of M&A, KSC-S owns a suite of different WMS products for different market sectors. In order to streamline development, flexibility and adjustment to market needs, a decision was made to unify them under one single, modular product.
Objective
Objective
Develop a WMS product that encompasses the needs of small and large/complex warehouses, 3PL and logistics providers with different levels of automation.
Problem Statement
Problem Statement
Problem
Problem
Körber's multiple WMS offering was becoming combersome to maintain and develop as it was composed of historically separate products from different businesses.
Impact
Impact
By unifying all these products under one umbrella, the company is able to better service their customers by building customized solutions from a single stable foundation.
Research
Research
Methodology
Methodology
We conducted stakeholder interviews and workshops to understand business goals and user needs. We carried out extensive user and product research, to gather insights on user and product behaviour. We also performed competitive analysis to benchmark industry standards both in UX and Supply Chain.
Findings
Findings
We found that one of the biggest potential wins that UX could provide to this type of product was in the time-to-full-productivity and learning areas, by making the products as self-explanatory as possible. Another big find was that with the change in the warehouse device landscape, the possibilities for enhancing the user experience for both floor workers on mobile devices and managers consuming reports on desktop devices is immense.
Process
Process
Process
Process
Working alongside the Product team, the UX Team provided the user flows, wireframes, hi-fi mockups and development deliverables required for each domain that composes the larger WMS product. Due to its size, a domain based approach was used to expedite development and diminish product requirement and design time.
This was also done to allow for the adjacent Platform and Development teams to finish the work necessary for the Design System and required technologies to be finished in time for product development.
Stakeholder Management
Stakeholder Management
Due to its positioning as the flagship product of the company, and because it was the first to adopt the new Multiplatform Design System and new development technologies developed alongside it while they were being developed, besides the traditional planning required and collaboration with the product team, there was a significant effort required in guaranteeing constant alignment between the WMS Team / WMS UX team, Development and Platform / Platform UX team so that every design system element was delivered on time and in the correct order for the product team to implement.
User Flows & Wireframes
User Flows & Wireframes
First Hi-Fi UI Designs
First Hi-Fi UI Designs
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